Frequently Asked Questions (FAQ)

 

How long will it take to receive my watch?

If your watch is in stock, it will be shipped via Australia Post within 1–2 business days.

  • Standard delivery (Australia): 3–5 business days

  • Express delivery (Australia): 1–2 business days

Once your order is dispatched, you will receive a tracking number via email.

Do you offer free shipping?

Yes, we provide free shipping to Australia and New Zealand.

What is your change of mind policy?

You have 30 days to decide if your watch is right for you. We want you to feel confident about your purchase!

Conditions for returns:

  • The watch must be unused, with all protective plastics intact.

  • Any signs of wear and tear will void eligibility for a refund or exchange.

How to return:

  1. Email us with your order number and reason for return.

  2. We will respond within 1–2 business days with return instructions.

  3. Return shipping costs are your responsibility.

What is the warranty on my watch?

Your W Zelezniak watch is covered by a 24-month limited warranty for manufacturing defects or faulty components.

  • If a defect occurs within 24 months, we will replace the watch with an equivalent model or offer a full store credit towards another timepiece.

However, the warranty does not cover the following:

  • Accidental damage (e.g., drops, impacts)

  • Environmental damage (e.g., extreme temperatures, chemicals)

  • Water damage – Watches must be used within their specified water resistance rating. Any water entry beyond the recommended limits will void the warranty.

  • Fogged-up glass – Moisture or condensation inside the watch is not covered, as this can occur due to accidentally leaving out the crown on your watch or improper water exposure.

  • Wear and tear on bands or pins – These are considered normal usage-related issues.

To make a warranty claim, you must be the original purchaser and provide proof of purchase. The faulty watch must be returned to:
📍 PO BOX 8188, Glenmore Park, NSW 2745  (return shipping costs apply).

Our goods come with guarantees under the Australian Consumer Law.

To make a warranty claim:

  • You must be the original purchaser.

  • Proof of purchase is required.

  • The faulty watch must be returned to:
    PO BOX 8188, Glenmore Park, NSW 2745  (shipping costs apply).

Our goods come with guarantees under the Australian Consumer Law.

Where can I find user manuals for my watch?

User manuals for all our watch models are available on our website under User Manuals. They also come inside the watch box upon arrival.

Can I speak to someone directly?

Yes! You can find our contact email on our website. We typically respond within 24 hours. If your matter is urgent, please mention it in your email, and we will assist as quickly as possible.

How do I adjust my watch band with links?

We recommend taking your watch to a jeweler or watch kiosk for professional adjustment. The service typically costs $10–$15 and ensures a correct and secure fit.

Will Limited Edition watches be re-stocked?

No, Limited Editions will not be re-made. Once sold out, they will not be available again.

These timepieces are numbered and exclusive, maintaining their rarity and value for those lucky enough to purchase one.

Will I have to pay international taxes and duties?

International orders may be subject to import duties and taxes upon arrival in your country.

  • These fees are typically about 20% of the order value but vary by country.

  • W Zelezniak is not responsible for customs duties or delays.

We recommend contacting your local customs office for details.

Are W Zelezniak watches waterproof?

  • 10 ATM (100m): Suitable for surface swimming and snorkeling, but not for diving.

  • Swiss Made Diver’s watch – 20 ATM (200m): Suitable for swimming, high-impact water sports, and scuba diving.

What is the watch glass made of?

All W Zelezniak watches feature Sapphire Crystal Glass with double anti-glare coating, creating a nearly invisible glass effect.

How do I replace my watch battery?

Watch batteries are available at electronics stores, watch repair shops, and jewelers.

For battery replacement, we recommend professional service to avoid damage, as specialized tools are required.

W Zelezniak offers a variety of payment options; to ensure a seamless shopping experience:

Credit/Debit Cards:

  • Visa

  • Mastercard

  • American Express

  • Union Pay

Digital Wallets:

  • Apple Pay

  • Google Pay

  • Shop Pay

Online Payment Services:

  • PayPal

Buy Now, Pay Later (BNPL) Options:

  • Afterpay – Shop now, pay in 4 interest-free installments.

  • ZipPay – Flexible payment plans with interest-free options.

These payment methods ensure a seamless checkout experience. Let us know if you need further assistance! 😊

Do you offer bulk or corporate orders?

Yes! We can assist with corporate gifting or bulk purchases (wedding parties etc). Contact us directly for tailored packages and pricing.